Privacy
This page describes, honestly and in plain language, how Keralora Inc. (“Keralora”, “we”) handles information on this platform. It is a factual description of our technical practice, not a substitute for formal legal advice — our full privacy policy will be reviewed by counsel ahead of general availability.
- What we collect
- Account details you provide when invited (name, email, company/KYC information for sellers and buyers), records of the trades and communications you make on the platform, and standard technical data (IP address, browser type) used for security and fraud prevention.
- Buyer↔seller anonymity
- We hold identifying information for both buyers and sellers in confidence. Neither party ever learns the other's identity through the platform — see our Security page for how this is technically enforced. Keralora, and where legally required Canadian customs and our customs broker, are the only parties who see both sides of a trade.
- Where your data is stored
- Some personal information is processed and stored outside Canada, including in the United States, and is therefore subject to the laws of those jurisdictions. We disclose this as required under PIPEDA. We use established infrastructure and service providers under written agreements, and we do not publish the specifics of that stack; the current list of processors is available to customers on request.
- Who else sees your data
- Payment processing, email delivery, and messaging are handled by third-party processors that receive only what is necessary to perform their function — never seller identity data on the buyer side, or buyer identity data on the seller side.
- How long we keep it
- Trade documents are retained for at least 7 years to meet Canada Border Services Agency requirements. Other records are retained for as long as your account is active, plus a reasonable period for legal and accounting purposes.
- Questions
- For any question about your data, contact us — we'll respond directly, not through a form.